Terms and conditions of use

Every Consumer who accesses or uses the services of the Ellmasri.com website is deemed to have understood and agreed to all the contents in our terms and conditions. Terms and conditions can be changed or updated at any time without prior notice. Any changes to the terms and conditions will take effect immediately after they are posted on the Ellmasri.com website. If users object to the terms and conditions that we submit on this site, we recommend not to use this site.


When using and visiting the Ellmasri.com site, including every feature and service, every time users are required to comply with the following site user requirements: The minimum user is 18 years old / has been married / has a requirement legally recognized as belonging to the category of adult users / apart from the Law on Child Protection. Access to this site is only allowed for purposes and interests shop and information related to this site's services.


The written review belongs to Ellmasri.com and is non-refundable. You prohibited from writing by using another person's identity. You are prohibited from writing comments or Review or image / image / image containing the sentence / analogy of harassment on the site Ellmasri.com or other third parties. Ellmasri.com has the right to change or delete comments, reviews and images / photos / images that contain elements that are not eligible to air (SARA, Pornography, Harassment, Humiliation, Pollution etc.).


This site can contain internet links to other sites that are owned and operated by third parties. You need to know, that we are not responsible for the operation or content that is located on the site.


Prices listed on the website do not include shipping, fleet rates or couriers out of town (expedition). If there is a product that includes shipping costs, we will notify you inside product description on our website. For Online Purchases through shopping carts, orders and shipping will be processed after payment has been received by the bank account in the name of "Hendra Kusriyanto Machsus" and the delivery time is adjusted to the service area of ​​the destination. For shipments that use an expedition, we work together with a service courier service with insurance to prevent loss or damage during the trip. Every product purchased from Ellmasri.com comes with a customized warranty period with the factory warranty of each product. Items that have been purchased cannot be returned or exchanged for other items, unless there is an agreement in advance. All maximum effort has been made to ensure the accuracy of all information that is loaded. We do not guarantee with respect all the accuracy of the data, including product specifications and editorials. If the warranty period occurs, damage to the goods occurs, please contact our Customer Service care at 0812 9825 4587 or email Customer-care@ellmasri.com, if assistance via telephone is not successful, please send the damaged product back to us. Thus we have the responsibility to give you good quality products. You will receive a notification email or sms about the delivery receipt number shortly after the product of your order is sent. You can also monitor the status of your order by using the order tracking feature on our website.


If in certain circumstances, there are errors in prices or information about a product
certain caused by typing errors or price and information errors,
Ellmasri.com has the right to cancel or reject orders that use the wrong price
including orders that have been paid. If the payment has been made using a credit card, and your credit card has been charged for the purchase, we will make a refund according to the amount paid.


Ellmasri.com always tries to provide product descriptions as accurately as possible, but we
cannot 100% guarantee that all descriptions or content contained in the website
is accurate, complete, up-to-date, or error-free. If the product offered is not suitable
with what is stated in the product description, you can return it in the circumstances
unused / open seal.


In order to maintain competitive prices, it is very difficult for us to always
provide (ready stock) every product we display on Ellmasri.com. Our staff will be happy to confirm again if there are some products that need to be ordered and the length of the order. We believe that only in this way can we maintain the quality of our products and the best selling prices for our customers.


Being a registered user, hereinafter referred to as "Member Ellmasri.com", is not collected
fee / free. Ellmasri.com members will create an account name and password when completing the registration process. Ellmasri.com members are responsible for maintaining the confidentiality and security of account names and passwords and registered users are fully responsible for all activities in the name of the registered user account. Members of Ellmasri.com agree to: Immediately notify us of any suspected illegal / valid use in the name of your member account. Ensuring that Ellmasri.com members log out of the account at the end of each activity on the Ellmasri.com site to avoid misuse of the name of the account in question, we have the full right to limit, block or end the service of an account. Prohibit Ellmasri.com site access, content, services and slow or delete hosted content, and take legal steps to safeguard Ellmasri.com members or other users if we consider Ellmasri.com members or other users to violate applicable laws, violate intellectual property rights of the parties concerned, or commit an offense that violates the matters stated in this agreement.